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Privacy & Refund Policy

1. Information We Collect

We may collect the following types of information:

 

Personal Information

When you voluntarily provide it, we may collect: 

  • Name 

  • Email address 

  • Payment information (processed securely by third-party payment providers) 

  • Any information you submit through contact forms, lesson bookings, or email communication

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Automatically Collected Information

When you visit our Website, we may automatically collect: 

  • IP address 

  • Browser type and version 

  • Device information 

  • Pages visited and time spent on the Website 

  • Referring website

This data is collected using cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Provide and manage online violin lessons and courses

  • Communicate with you about lessons, updates, or inquiries

  • Process payments and bookings

  • Improve our Website, services, and user experience

  • Send newsletters or promotional emails (only if you opt in)

  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze Website traffic and performance

  • Remember user preferences

  • Improve functionality and user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share your information only:

  • With service providers who help operate the Website

  • When required by law or legal process

  • To protect our rights, safety, or property

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  1. Access the personal data we hold about you

  2. Request correction or deletion of your data

  3. Opt out of marketing communications

  4. Request information about how your data is used

To exercise these rights, contact us at:
contact@violinflix.com 

8. Children’s Privacy

Our Website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us immediately.

9. International Users

If you access the Website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

(link to contact page)

Refund  & cancellation Policy

This Refund & Cancellation Policy applies to all online violin lessons, courses, and related services provided by Violin Flix through violinflix.com.

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By purchasing or booking any service, you agree to this policy.

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1. Lesson Cancellations (Private Lessons)

  • Lesson cancellations or rescheduling requests must be made at least 24 hours in advance of the scheduled lesson time.

  • Cancellations made with proper notice will be rescheduled at no additional charge.

  • Cancellations made less than 24 hours in advance or missed lessons (“no-shows”) are non-refundable and cannot be rescheduled.

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2. Course Purchases & Packages

Online Courses (Pre-Recorded or Fixed Curriculum)

  • Due to the digital nature of online courses, all course purchases are non-refundable once access has been granted, unless otherwise stated on the sales page.

Lesson Packages

  • Lesson packages are non-refundable once the first lesson has been completed.

  • Unused lessons may be forfeited if not used within 6 months of purchase, unless otherwise agreed in writing.

 

3. Subscription Plans (If Applicable)

Subscription plans may be canceled at any time before the next billing cycle.

Once a billing cycle has begun, no partial refunds will be issued for unused time.

 

4. Instructor Cancellations

  • If Violin Flix needs to cancel a lesson due to instructor availability or unforeseen circumstances:

  • The lesson will be rescheduled at a mutually agreed time, or

  • A credit or refund will be issued if rescheduling is not possible.

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5. Technical Issues

  • Refunds will not be issued for:

  • Internet connectivity issues on the student’s end

  • Device or software problems outside our control

  • If technical issues occur on our end and prevent the lesson from taking place, the lesson will be rescheduled or refunded.

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6. How to Request a Cancellation or Refund

To request a cancellation or discuss a refund, please contact:

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Requests are handled within 7 business days.

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